- How do I sign in to my Boost app with MyDigital ID?
- What verification methods are available for MyDigital ID sign-in?
- What happens after I complete MyDigital ID verification?
- If I sign in using MyDigital ID, can I still sign in using my Boost password?
- I am unable to sign in to my Boost app using MyDigital ID, what should I do?
- Is MyDigital ID sign-in available to all Boost users?
Support and FAQs
Got questions? Find answers below or reach out to us.
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We are here to serve you better
Manage My Account
- Why is my Boost Wallet balance not updated even after my bank account has been deducted?
- How do I add money to my Boost Wallet?
- Is there a minimum or maximum amount of money I can add into my Boost Wallet?
- Why can't I add money?
- Why did I receive a timeout message when I was trying to add money?
- How do I delete an existing card/payment option in my Boost wallet?
- How do I reset my password?
- Why do I need Passwords and Transaction PIN?
- What should I do if I forgot my 6-digit PIN?
- Why did I not receive the 6-digit TAC code when I try to reset my password?
- Why is Boost not accepting the 6-digit TAC code that I keyed in?
- Can I change my transaction PIN once I set it up?
- How do I update my account details?
- How do I change my phone number?
- Can I change to a phone number that is already registered with another Boost account?
- Are there limits on how many times I can change my phone number?
- How can I retrieve a copy of my transaction history?
- How can I obtain my e-receipt after payment was made?
- What is an Credential on File?
- How do I set up my Credential on File as payment method using Boost e-wallet?
- How do I remove the Credential on File feature?
- How do I request for refund?
- How long does it take for the refund to be credited back into my account?
- Are there any additional fees when using Boost e-Wallet for Credential on File at merchant platforms?