Why did I not receive the 6-digit TAC code when I try to reset my password?
There are several reasons why this might have happened:
1. Your email address might have been entered incorrectly.
2. The email network operator might be taking a longer time than usual to send the TAC code to you, try tapping on the "Did not receive?" button and wait for a while longer.
Here are a few steps you can try to fix the issue:
1. Check your connection: Ensure you have a stable mobile network. Try switching between Wi-Fi and mobile data, then request the TAC code again.
2. Check your email address: Ensure you have entered a valid email address that you can access in “Account Settings”
If the problem persists, please submit a request email at https://support.myboost.co/hc/en-us/requests/new