- How do I sign out from my account?
- Why am I getting SMS from Boost?
- What happens when I sign in to a new device which is different from the device I registered on?
- I tried to key in my password or PIN and got logged out of the app. Once I try to sign in, it says my account is locked.
- Why am I getting maximum device error when I try to use Boost on my newly purchased device?
- Why am I experiencing technical difficulties with my Boost app?
Support and FAQs
Got questions? Find answers below or reach out to us.
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We are here to serve you better
Manage Boost Account
- Why is my wallet balance not updated even after my bank account has been deducted?
- How do I add money to my Boost Wallet?
- Is there a minimum or maximum amount of money I can add into my Boost Wallet?
- Why can't I add money?
- Why did I receive a timeout message when I was trying to add money?
- How do I delete an existing card/payment option in my Boost wallet?
- How do I set up a payment method for my Boost wallet?
- What are the payment options available in Boost app and how to view them?
- Why are my preferred payment options not available on Boost?
- How do I scan & pay a QR code from my Boost app?
- How do I make an in-app purchase from my Boost app?
- Is there any minimum payment amount required to pay with Boost?
- How do I reset my password?
- Why do I need Passwords and Transaction PIN?
- What should I do if I forgot my 6-digit PIN?
- Why did I not receive the 6-digit TAC code when I try to reset my password?
- Why is Boost not accepting the 6-digit TAC code that I keyed in?
- Can I change my transaction PIN once I set it up?