Support and FAQs
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We are here to serve you better
About Boost PayFlex
- What is Boost PayFlex?
- What are the eligibility requirements to become a Boost PayFlex user?
- I met the criteria mentioned for Boost PayFlex. Why does it still say I’m not eligible?
- Is this product licensed or approved by any regulatory authority?
- How does Boost PayFlex work?
- What is my PayFlex limit?
- My PayFlex limit is fully utilised. How can I increase my limit?
- Where can I use Boost PayFlex?
- Where can I use the money added to my Boost Wallet using Boost PayFlex?
- How do I use Boost PayFlex to add money to my Boost Wallet?
- What is the benefit of using Boost PayFlex to add money to my Boost Wallet?
- Why can’t I make DuitNow transfer, P2P transfer and/or investment transactions?
- How do I make repayment for Boost PayFlex?
- How do I check the bank account linked for repayment?
- Why is the amount due not auto-debited from my bank account after the due date?
- Why is it important to repay my contracts on time?
- What are the fees and charges for Boost PayFlex?
- What if I fail to fulfill my obligations?
- What if I want to settle the outstanding amount before its due date?
- Do I need a guarantor or collateral?
- Why can't I use my PayFlex?
- How do I clear my dues?
- Why can't I click the 'Pay Now' / 'Repay All' button?
- Why can't I cash out my PayFlex money?
- My money has been deducted, but the payment is still not updated.
- I received multiple deductions for my Boost PayFlex payment. What should I do?
- How can I be eligible for a higher credit limit?
- What documentation do I need to provide to get a higher credit limit?
- How long would the process take to increase my credit limit?
- My application to increase credit limit is still processing. When will I be able to get a result?