I met the criteria mentioned for Boost PayFlex. Why does it still say I’m not eligible?
While there are some basic requirements to be eligible for Boost PayFlex, customers are still pre-scored based on a list of other internal conditions which may change from time to time.
The list of eligible customers may be refreshed on a regular basis. Hang in there! We’ll notify you when you’re eligible.
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If you have more questions about PayFlex, chat with Boba, our new AI-powered chatbot who will be able to answer your questions swiftly.
If you are an existing PayFlex customer, you can find the help you need at our PayFlex Help Centre in the Boost app to receive help within 2-5 business days. Thank you for your patience!