Support and FAQs
Got questions? Find answers below or reach out to us.
We are here to serve you better
We are here to serve you better
BoostBills Web
- Do I need to create an account or be an existing Boost user to use BoostBills Web?
- Which devices can I use BoostBills Web on?
- What kind of bills can I pay for on BoostBills web?
- The bill that I want to pay for is only available on the Boost App, what should I do?
- Will I receive a receipt for my transactions?
- Will I earn any Boost rewards on my transactions?
- What are the acceptable payment methods?
- What is the Boost eCard?
- How do I purchase the Boost eCard?
- How do I use my Boost eCard to pay for my telco prepaid top ups?
- Is there an expiry for the eCard?
- Can I get a refund on my eCard purchase?
- What should I do if my transaction shows that the payment status is pending?
- What if my transaction has failed but money has been deducted from my bank account? How will I get a refund?
- What if I have made a wrong payment and require a refund on my transaction?
- I received a refund voucher code, how do I use it?
- Is there an expiry date for my voucher code?
- If I received a voucher code as a refund for my payment (e.g. Tenaga Nasional Berhad bill), must I use the voucher to pay for the same bill again?
- I accidentally provided the wrong email address and did not receive any email receipt, what should I do?