- What is Auto Reload?
- How do I set up my Auto Reload function?
- Can I use this feature while e-mandate is still in progress?
- How do I know if my Boost eWallet has been auto-reloaded?
- When will my Boost eWallet auto-reload itself?
- Why is my auto-reload status unsuccessful?
Support and FAQs
Got questions? Find answers below or reach out to us.
We are here to serve you better
We are here to serve you better
Boost Products and Services
- How do I add a new biller/utility bill in my Boost App?
- How do I make bill payments using my Boost Wallet?
- How do I remove a bill account?
- How quickly will my bill payment be reflected in my biller account?
- How do I view my previous bill transactions/payments?
- Why can't I pay my Utility Bill?
- Do I need to create an account or be an existing Boost user to use BoostBills Web?
- Which devices can I use BoostBills Web on?
- What kind of bills can I pay for on BoostBills web?
- The bill that I want to pay for is only available on the Boost App, what should I do?
- Will I receive a receipt for my transactions?
- Will I earn any Boost rewards on my transactions?
- What is CashUp?
- How do I earn cashback through CashUp?
- How do I transfer out my CashUp cashback earnings into my Boost wallet?
- How long does it take for the process to transfer my cashback earnings into my Boost wallet?
- What does "Amount Ready" mean in my Cashup account?
- How do I check the total Cashback that I have transferred out to my Boost wallet?
- What is an Credential on File?
- How do I set up my Credential on File as payment method using Boost e-wallet?
- What should I do if my Credential on File is not working?
- How do I remove the Credential on File feature?
- How do I request for refund?
- How long does it take for the refund to be credited back into my account?
- What is DuitNow?
- How do I register DuitNow ID with Boost?
- As a foreigner, can I register DuitNow with Boost?
- Can I activate DuitNow with Boost if I have registered it with another bank?
- What should I do if my DuitNow ID which is currently registered with another bank is inactive / suspended?
- Where does my money get deducted from when I pay via DuitNow?
- What is DuitNow Transfer?
- How do I transfer money from my online banking account to Boost Wallet?
- How long will it take for me to receive the funds in my Boost Wallet?
- Are there any pre-requisites for me to receive the funds in my Boost Wallet?
- My Boost Wallet is a basic account, can I receive money via DuitNow Transfer?
- If my Boost Wallet account is temporarily locked, can I still receive money via DuitNow Transfer?
- 1. What is the Boost UnionPay Service in the Boost App?
- 2. Who can use the Boost UnionPay Service?
- 3. How do I activate the Boost UnionPay Service in my Boost App?
- 4. Where can I use UnionPay Local in Malaysia?
- 5. Are there any fees for using UnionPay Local?
- 6. How do I make a local purchase in Malaysia using UnionPay Local?
- How do I top up mobile credit?
- Why can't I top up my mobile credit?
- How do I purchase data packages?
- I bought an Xpax internet plan but the amount of mobile credit deducted is wrong.
- How do I get more information about the available data packages and the benefits included in each plan?
- Why is my mobile credit balance different from what is reflected in my mobile operator's app?
- What is a Convenience Fee?
- How is the Convenience Fee calculated?
- Does the Convenience Fee apply to amounts added to the Boost Wallet via Debit Card or Online Banking or DuitNow?
- Can money added to my Boost Wallet via Credit Card be transferred to another user via P2P transactions?
- Does the Convenience Fee apply to amounts added to the Boost Wallet via Debit Card or Online Banking?
- Can money added to my Boost Wallet via Credit Card be transferred to another user via P2P transactions?
- How do I use and pay for Gated Parking?
- What if my mobile phone ran out of battery? How can I exit?
- What if my mobile phone has no internet connection? How can I exit?
- Which parking locations can I use with the Gated Parking facility?
- I encountered an error while making payment. Who shall I contact?