I tried signing in to my Boost account using MyDigital ID but it says “Couldn’t find your account”. What should I do?
This happens when MyDigital ID can't match you to a Boost account yet.
If you haven't completed your eKYC in the Boost app, that's likely why. Here's what to do:
- Open the Boost app
- Go to Dashboard > Task To Do
- Complete your eKYC
Once that's done, you'll be able to sign in with MyDigital ID.