What should I do if I encounter an issue with my Mini-app vouchers?
If your Mini-app voucher isn’t working, try these steps:
- Check the voucher’s validity and redemption terms
- Make sure the voucher hasn’t already been redeemed
- If the issue continues, contact the respective partner’s support team or email Boost Support at support@myboost.co or submit a ticket here.
For faster assistance, kindly include:
- Your Boost‑registered phone number
- A screenshot of the transaction or e‑receipt
Once we receive your details, we’ll look into it and keep you updated every step of the way.
Please note that investigations may take up to 20 working days, excluding weekends and public holidays.