I see a subscription charge I don’t recognise. What should I do?
If you notice a charge you don’t recognise, don’t worry, there are a few simple checks you can do first.
Start by reviewing the transaction details in your Boost eWallet app to see the merchant's name and date of the charge. Sometimes, the merchant's name may look slightly different from the service name you’re familiar with.
Next, check your active subscriptions with the merchant. If the subscription appears there, it means the charge is linked to an existing subscription and will continue unless it’s cancelled. If you don’t see any matching subscription, consider whether someone else with access to your Boost account or device, such as a family member, may have set it up.
If you identify the subscription, you can stop future charges by cancelling it directly through the merchant’s app or website.
If you’re still unsure about the charge or believe it wasn’t authorised, please reach out to Boost Support with the transaction details.
Our team will carefully review the case and keep you updated throughout the process. Please allow up to 20 working days for the review to be completed, excluding weekends and public holidays.