What should I do if I have a question or need help with the BoostPlay feature?
If you have a question or encounter a problem, please reach out to Boost Support and share the relevant details (e.g. account and issue details and transaction/error screenshots).
For top-up delivery issues:
Most top-ups are delivered instantly, but in some cases, there may be slight delays. We recommend waiting up to 24 hours before contacting the support team.
Once your request is received, our team will review it carefully and keep you updated
A full review may take up to 20 working days (excluding weekends and public holidays) to be completed.