What should I do if my payment was deducted from my Boost eWallet, but the merchant says they didn’t receive it?
We know this situation can be worrying, and we’re committed to helping you get it sorted. While transactions are usually completed instantly, occasional delays or discrepancies may occur.
Start by checking with the merchant directly, as they may be able to confirm or reconcile the payment on their system more quickly.
If you’re unable to resolve it with the merchant, please contact us at support@myboost.co or submit us a ticket here.
For faster assistance, kindly prepare:
- The phone number registered with your Boost eWallet; and
- A screenshot of the transaction / e‑receipt
Once we receive the necessary information, we’ll investigate the issue and keep you informed of the progress.
Please note that cases like this may take up to 20 working days, excluding weekends and public holidays.