Why can't I use my PayFlex?
If you are trying to apply for PayFlex for the first time, it could be that you are not eligible to use PayFlex after our credit scoring exercise.
If you are an existing PayFlex user, there could be a few reasons why you could not use your PayFlex account:
1. You may have overdue payments.
2. You may have late payment charges that was not paid yet.
3. Your account could be suspended: To understand the reasons for suspension, contact us at the PayFlex Help Centre to check your PayFlex status.
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If you have more questions about PayFlex, chat with Boba, our new AI-powered chatbot who will be able to answer your questions swiftly.
If you are an existing PayFlex customer, you can find the help you need at our PayFlex Help Centre in the Boost app to receive help within 2-5 business days. Thank you for your patience!