What should I do if I encounter an issue with my Boost UnionPay transaction?
We’re here to help if something doesn’t look right. Whether it’s a payment you’ve made or a transaction you don’t recognise, you can reach out to us anytime for support.
If the issue relates to a payment you made, we recommend checking with the merchant first, as they may be able to confirm the status quickly.
If the matter isn’t resolved, or if you spot any unknown or unauthorised transaction, please email us at support@myboost.co or submit a ticket here.
For faster assistance, kindly include:
- Your Boost‑registered phone number
- A screenshot of the transaction or e‑receipt
Once we receive your details, we’ll look into it and keep you updated every step of the way. Please note that investigations may take up to 20 working days, excluding weekends and public holidays.