How do I close my Boost account?
We're sorry to see you go 😔 Do note that you won't incur any charges whatsoever for keeping your Boost account, even if you choose not to use it. Maintaining the account is entirely cost-free.
We appreciate if you can take a moment to explore these features offered by Boost before proceeding further with your account cancellation:
(i) HASSLE-FREE PAYMENT: Short on cash? Can't find the nearest ATM? No problem. Just pay with Boost App, your mobile wallet within your smartphone. All you need to do is scan a QR code at Boost's participating merchants, key in your 6 digit PIN and voila, payment done! The app is fast & easy to use, so you can now leave your bulky wallet at home.
(ii) FREE MONEY TRANSFERS: Sending money to family & friends across any mobile networks is instant and FREE! No interbank charges. You can request money from others too!
(iii) ALL IN ONE STOP BILL PAYMENT: Make bill payments with over 50 biller partners available for bill categories such as TNB, water, Astro, WiFi, telco postpaid, and many more.
(iv) SAVINGS WITH EVERY RM SPENT: Get rewarded with Boost Stars for eligible payments and redeem rewards from our BoostUp catalog page.
However should you would like to proceed with your account termination, you may follow the steps below:
1. On the Profile page, click on "Account Settings".
2. Next, click on "Close my Boost Account". This will prompt you to confirm your email address registered with Boost.
3. Please note that account closure is irreversible. To proceed click "Close Account".
Note: You are highly advised to utilize your remaining balance in your Boost wallet before closing your account. However, should you have any balance unutilized, our support team will email you within 3-5 days for the balance transfer after you have confirmed account closure.